Passengers Satisfaction | Qatar Achieves IATA Resolution 753 Certification

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DOHA: Qatar Airways has become the first airline to achieve compliance with the International Air Transport Association (IATA) Resolution 753 at its hub in Hamad International Airport (HIA), the airline said.

The resolution requires the airline to track every piece of baggage from the start of the journey all the way through to its finish. The certification has been achieved thanks to the airline´s Baggage Management System (HAQIBA) developed in-house, as well as real time integration with the Qatar Airways website and mobile app.

Qatar Airways offers real time updates on checked baggage through the “Track My Bags” feature on its website and mobile app. The information includes various stages of the baggage handling process such as check-in, transfer, arrival, as well as reference to bag tags and baggage belt. This information guides passengers during the journey and provides insight into any instance of delayed or lost baggage. The HAQIBA system enables Qatar Airways´ staff to proactively manage the delayed bags to provide an optimized handling process.

Resolution 753 was developed to reduce mishandling and baggage fraud, increase passenger satisfaction, and enhance the overall baggage management landscape at airports around the world. The resolution was issued in 2016 and made mandatory for all IATA airlines, who have until 1 June, 2018 to comply. Qatar has reached certification over a year ahead of the requirement.

Qatar Airways offers more than 150 business and leisure destinations on board its modern fleet of 192 aircraft. The airline is a member of the oneworld global alliance



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