DUBAI: Emirates airline has introduced self-check-in and bag drop kiosks for a more seamless airport experience at Terminal 3, Dubai International Airport.
The service is now available to customers travelling to all destinations except to the US, Canada, China, India and Hong Kong due to additional requirements from these destinations.
The 16 new self-service bags drop machines and 8 self-service kiosks complement the desks manned by Emirates check-in agents to reduce waiting time for customers during peak periods and improve the customer experience in Dubai. More self-services facilities are planned to be added in the coming months.
The kiosks allow customers to check-in, receive their boarding pass, choose seats on board, and drop off their bags. While Emirates staff will be on hand for any assistance required, the facilities are fully self- service, allowing customers to breeze through the airport and proceed directly to immigration. The facilities are cleaned and disinfected regularly and hand sanitisers are also available for customers to use.
The new offering is part of Emirates’ continued investment in product and service to provide an unmatched travel experience on ground and on board.
Emirates’ booking policies offer customers flexibility and confidence to plan their travel. Customers who purchase an Emirates ticket for travel on or before March 31, 2021, can enjoy generous rebooking terms and options, if they have to change their travel plans. Customers have options to change their travel dates, extend their ticket validity for 2 years, or convert their ticket into a travel voucher to use against any future flight-related purchase for themselves or their family and friends.