KARACHI: Pakistan International Airlines (PIA) has announced the commencement of mobile apps and online check-in facility for its passengers.
The airlines’ passengers will now be able to book their tickets online, give feedback and also check-in through the PIA website or mobile apps prior to arrival at the airport.
The service is currently valid for domestic operations only and that too limited to flights between Karachi, Lahore and Islamabad.
These added facilities and features are part of the Digital Transformation Programme at the PIA with the aim to facilitate its passengers by providing online and self-service capabilities. On one hand, the mobile app will facilitate PIA customers and on the other hand, it will help the national flag carrier to increase its direct sales.
Online check-in facility is available at PIA website and its mobile apps. Passengers will be able to perform web check-in 24 hours prior to the scheduled departure and up to 03 hours before the flight departure time. However, passengers with web check-in would be required to report at the check-in counter for baggage drop off at least 45 minutes prior to the flight departure time due to stringent security checks at the airport.
Online check-in is particularly helpful for those who are travelling without luggage. So, PIA passengers travelling within the country from the aforementioned cities can save time and avoid waiting in queues by checking in for their flights through the airline’s website even before arriving at the airport.
PIA’s official Twitter tweeted an image saying “Why wait in the line when you can check-in online!”
Acting PIA CEO Nayar Hayat, while sharing his views on the occasion, said that online check-in through the website and mobile apps is a step forward in our quest to improve passenger experience with PIA and we will continue to bring further improvements in order to facilitate and please our passengers. He congratulated the PIA’s ICT Department for the design and implementation of the new mobile apps and online check-In capability.
Let’s hope the airline will spread this service for all the cities and international flights soon.