KARACHI: The Pakistan International Airlines (PIA) is shifted on a new passenger service system; a Turkish web-based product ‘HITIT’ from Wednesday, 12 September said a spokesperson of the national carrier.
The new system has been integrated with functions including ticket reservation, flight operation, accounting, and crew management. Among other functions, the departure and arrival of flights in addition to check-in service is also linked to the new system.
According to the PIA spokesperson, the system, which was bought from a Turkish IT company, will be fully functional from Wednesday.
The Chief Executive Officer Mr. Saqib Aziz said HITIT will help PIA in curtailing a significant of expense. “Changing the system was a need of present times,” he said.
The new service system is expected to make online booking service easier for customers, according to the national carrier’s chairman. “The system will improve technical capabilities and performance of the airline,” he said.
Aziz also said that the national carrier is making every effort to ensure that the transition from one service to the other is glitch free. PIA teams are to remain “available round the clock for smooth and swift transfer in all relevant areas of airline”, the airline said.
The airline’s reservations, inventory control, ticketing, check-in procedures, flight operations, scheduling, revenue management, accounting and crew management will now use HITIT’ s ‘crane’ solutions.
According to the press release, the shift is not only cost effective but offers additional value which will “greatly help PIA in its business activity.